Michael Arias, Eric Rojas. Volvo Incident and Problem Management Behavior Analysis. In Boudewijn F. van Dongen, Barbara Weber, Diogo R. Ferreira, Jochen De Weerdt, editors, Proceedings of the 3rd Business Process Intelligence Challenge co-located with 9th International Business Process Intelligence Workshop (BPI 2013), Beijing, China, August 26, 2013. Volume 1052 of CEUR Workshop Proceedings, CEUR-WS.org, 2013. [doi]
Abstract is missing.