Abstract is missing.
- Mining an Incident Management ProcessEmmy Dudok, Peter van den Brand. [doi]
- Process Mining-based Understanding and Analysis of Volvo IT's Incident and Problem Management ProcessesChang Jae Kang, Young Sik Kang, Yeong Shin Lee, Seonkyu Noh, Hyeong Cheol Kim, Woo Cheol Lim, Juhee Kim, Regina Hong. [doi]
- Volvo IT Belgium VINSTSeppe van den Broucke, Jan Vanthienen, Bart Baesens. [doi]
- Process Mining in Information Technology Incident Management: A Case Study at Volvo BelgiumArjel Bautista, Syed Akbar, Anthony Alvarez, Tom Metzger, Marshall Reaves. [doi]
- Analyzing Volvo Information with Process MiningJonathan Hevia, Cecilia Saint-Pierre. [doi]
- Volvo Incident and Problem Management Behavior AnalysisMichael Arias, Eric Rojas. [doi]
- Analysis of the Volvo IT Incident and Problem Handling Processes using Process Mining and Social Network AnalysisZbigniew Paszkiewicz, Willy Picard. [doi]
- Summary of the BPI Challenge 2013 [doi]
- Analyzing Volvo IT Belgium's Incident and Problem Management Data Using Automated Business Process DiscoveryJohn Hansen. [doi]
- Professional Use of Process Mining for Analyzing Business ProcessesJosef Martens. [doi]
- Process Improvement Focused Analysis of VINST IT Support LogsShobana Radhakrishnan, Gokul Anantha. [doi]
- Accelerate DMAIC using Process MiningFrank van Geffen, Rudi Niks. [doi]
- Applied Process Mining Techniques for Incident and Problem ManagementPeter Van den Spiegel, Leen Dieltjens, Liese Blevi. [doi]