Iuliia Avgustis, Aleksandr Shirokov, Netta Iivari. "Please Connect Me to a Specialist": Scrutinising 'Recipient Design' in Interaction with an Artificial Conversational Agent. In Carmelo Ardito, Rosa Lanzilotti, Alessio Malizia, Helen Petrie, Antonio Piccinno, Giuseppe Desolda, Kori Inkpen, editors, Human-Computer Interaction - INTERACT 2021 - 18th IFIP TC 13 International Conference, Bari, Italy, August 30 - September 3, 2021, Proceedings, Part IV. Volume 12935 of Lecture Notes in Computer Science, pages 155-176, Springer, 2021. [doi]
Abstract is missing.