Liliana Ávila, Marlene Amorim. Service Operations Decisions in Hybrid Organizations: Towards a Research Agenda. In Theodor Borangiu, Monica Dragoicea, Henriqueta Nóvoa, editors, Exploring Services Science - 7th International Conference, IESS 2016, Bucharest, Romania, May 25-27, 2016, Proceedings. Volume 247 of Lecture Notes in Business Information Processing, pages 277-286, Springer, 2016. [doi]
Abstract is missing.