Table of Contents

• Decision-Making in Smart Service Systems: A Viable Systems Approach Contribution to Service Science AdvancesFrancesco Polese, Aurelio Tommasetti, Massimiliano Vesci, Luca Carrubbo, Orlando Troisi. 3-14 [doi]
• On a Qualitative Game Theoretic Approach of Teacher-Student Interaction in a Public Higher Education Service SystemVirginia Ecaterina Oltean, Theodor Borangiu, Monica Dragoicea. 15-29 [doi]
• Service-Dominant Strategic Sourcing: Value Creation Versus Cost SavingLaleh Rafati, Geert Poels. 30-44 [doi]
• New Service's Expectation Positioning by Applying Cumulative Prospect TheorySoe-Tsyr Daphne Yuan, Hsi-Yun Wang. 45-59 [doi]
• Enabling Service Business Models Through Service ProcessesNikhil R. Zope, Anand Kumar, Doji Samson Lokku. 60-71 [doi]
• Experience from a Modelling and Simulation Perspective in Smart Transport Information Service DesignMonica Dragoicea, Denisa Constantinescu, João Falcão e Cunha. 75-88 [doi]
• Process Modeling as Key Technique for Embedding the Practices of Business Process Management in OrganizationElena Fleaca, Bogdan Fleaca, Sanda Maiduc. 89-99 [doi]
• Towards a Flexible Solution in Knowledge-Based Service Organizations: Capability as a ServiceHasan Koç, Kurt Sandkuhl, Michael Fellmann. 100-111 [doi]
• A Three-Dimensional Approach for a Quality-Based Alignment Between Requirements and ArchitectureCarlos E. Salgado, Ricardo J. Machado, Rita Suzana Pitangueira Maciel. 112-125 [doi]
• Framing Meaningful Experiences Toward a Service Science-Based Tourism Experience DesignJesús Alcoba, Susan Mostajo, Rowell Paras, Grace Cella Mejia, Romano Angelico Ebron. 129-140 [doi]
• Personal Service Eco-Environment (PSE2): A User-Centric Services Computing ParadigmZhongjie Wang, Dian-Hui Chu, Xiaofei Xu. 141-154 [doi]
• Using User-Generated Content to Explore Hotel Service Quality DimensionsVera L. Miguéis, Henriqueta Nóvoa. 155-169 [doi]
• How Service Innovation Contributes to Co-Create Value in Service NetworksMaria Vincenza Ciasullo, Francesco Polese, Orlando Troisi, Luca Carrubbo. 170-183 [doi]
• Needmining: Towards Analytical Support for Service DesignNiklas Kuehl. 187-200 [doi]
• An Efficient Procedure to Determine the Initial Basic Feasible Solution of Time Minimization Transportation ProblemAminur Rahman Khan, Adrian Vilcu, Md. Sharif Uddin, Cristiana Istrate. 201-212 [doi]
• The Possible Evolution of the Co-operative Form in a Digitized World: An Effective Contribution to the Shared Governance of Digitization?Paolo Depaoli, Stefano Za. 213-220 [doi]
• A Service-Value Approach to Mobile Application ValuationMaurizio Cavallari, Roberto Moro Visconti. 221-234 [doi]
• The Assessment of Municipal Services: Environmental Efficiency of Buildings ConstructionIsabel M. Horta, Ana S. Camanho, Teresa Galvão Dias, Samuel Niza. 237-250 [doi]
• Technology for Soccer Sport: The Human Side in the Technical PartLuisa Varriale, Domenico Tafuri. 263-276 [doi]
• Service Operations Decisions in Hybrid Organizations: Towards a Research AgendaLiliana Ávila, Marlene Amorim. 277-286 [doi]
• Automated Business Process ManagementCarlos Mendes, Nuno Silva, Marcelo Silva, Miguel Mira da Silva. 287-298 [doi]
• A Service-Oriented Living Lab for Continuous Performance Improvement in SMEsThang Le Dinh, Manh Chien Vu, Thuong-Cang Phan, Theophile Serge Nomo. 299-309 [doi]
• Digital Service Platform for Networked Enterprises Collaboration: A Case Study of the NEMESYS ProjectFrancesco Bellini, Fabrizio D'Ascenzo, Iana Dulskaia, Marco Savastano. 313-326 [doi]
• How Can ITIL and Agile Project Management Coexist? - An Adaptation of the ITIL V.3 Life Cycle in Order to Integrate SCRUMBertrand Verlaine, Ivan Jureta, Stéphane Faulkner. 327-342 [doi]
• SStream: An Infrastructure for Streaming Multimedia Content Efficiently and Securely in a Heterogeneous EnvironmentClaudiu Olteanu, Mihai Bucicoiu, Marius Popa. 343-354 [doi]
• Integration of Hazard Management ServicesAnca Daniela Ionita, Cristina-Teodora Eftimie, Grace A. Lewis, Marin Litoiu. 355-364 [doi]
• Service Oriented Mechanisms for Smart Resource Allocation in Private Manufacturing CloudsOctavian Morariu, Theodor Borangiu, Cristina Morariu, Silviu Raileanu. 367-383 [doi]
• Modeling a Manager's Work as a Service ActivityYuval Cohen, Shai Rozenes, Maurizio Faccio. 384-391 [doi]
• Servicizing as a Tool for Increasing the Sustainability of Product Life CyclesAdi Wolfson, Dorith Tavor. 392-402 [doi]
• Service Architecture for CSP Based Planning for Holonic Manufacturing Execution SystemsGabriela Varvara. 403-416 [doi]
• Designing Product Service Systems in the Context of Social Internet of ThingsPazanee Carpanen, Lia Patrício, Bernardo Ribeiro. 419-431 [doi]
• An Event-Driven Service-Oriented Architecture for Performing Actions on Business Organization ItemsVasilica-Georgiana Puiu, Adrian Alexandrescu. 432-443 [doi]
• Improving After-Sales Services Using Mobile Agents in a Service-Oriented ArchitectureAdrian Alexandrescu, Cristian Nicolae Butincu, Mitica Craus. 444-456 [doi]
• Designing and Configuring the Value Creation Network for ServitizationBarbara Resta, Paolo Gaiardelli, Sergio Cavalieri, Stefano Dotti. 457-470 [doi]
• Generic Data Synchronization Algorithm in Distributed SystemsDragos Dumitrescu, Mihai Carabas. 473-484 [doi]
• Data-driven Approach to New Service Concept DesignMin Jun Kim, Chie-Hyeon Lim, Chang-Ho Lee, Kwang-Jae Kim, Seunghwan Choi, Yongsung Park. 485-496 [doi]
• Queuing-Based Processing Platform for Service Delivery in Big Data EnvironmentsFlorin Stancu, Dan Popa, Loredana-Marsilia Groza, Florin Pop. 497-508 [doi]
• A Service-Oriented Framework for Big Data-Driven Knowledge Management SystemsThang Le Dinh, Thuong-Cang Phan, Trung Bui, Manh Chien Vu. 509-521 [doi]
• Towards a Platform for Prototyping IoT Health Monitoring ServicesMadalina Zamfir, Vladimir Florian, Alexandru Stanciu, Gabriel Neagu, Stefan Preda, Gheorghe Militaru. 522-533 [doi]
• A Freight Brokering System Architecture Based on Web Services and AgentsFlorin Leon, Costin Badica. 537-546 [doi]
• Automated Identification and Prioritization of Business Risks in e-service NetworksDan Ionita, Roel J. Wieringa, Jaap Gordijn. 547-560 [doi]
• The Sharing Economy Revolution and Peer-to-peer Online Platforms. The Case of AirbnbLinda Meleo, Alberto Romolini, Marco de Marco. 561-570 [doi]
• Dynamic Service Capacity and Demand Matching in a Holonic Public Transport SystemTheodor Borangiu, Silviu Raileanu, Iulia Voinescu, Octavian Morariu. 573-589 [doi]
• Specifying Modernization into Service-Oriented SaaS System in a Case of Public Transport Document GeneratorMuhammad Ghufron Mahfudhi, Teresa Galvão Dias. 590-603 [doi]
• Improving the Service Level of Bus Transportation Systems: Evaluation and Optimization of Bus Schedules' RobustnessJoana Hora, Teresa Galvão Dias, Ana S. Camanho. 604-618 [doi]
• Mobile Communication Solutions for the Services in the Internet of ThingsSorin Zamfir, Titus Constantin Balan, Florin Sandu, Cosmin Costache. 619-632 [doi]
• Improving the Introduction of Electronic Health Record: Lessons from European and North American CountriesSabrina Bonomi, Nabil Georges Badr, Alessandro Zardini, Cecilia Rossignoli. 635-648 [doi]
• Health Care Co-production: Co-creation of Value in Flexible Boundary SpheresMaddalena Sorrentino, Marco de Marco, Cecilia Rossignoli. 649-659 [doi]
• Work-Related Stress in Health Care Services: A Quantitative Study in ItalyLuisa Varriale, Paola Briganti, Gloria Guillot, Maria Ferrara. 660-673 [doi]
• New Technologies for Sustainable Health CareMauro Romanelli. 674-682 [doi]
• Interoperability of Medical Data Through e-Health Service in RomaniaElena Madalina Rac-Albu, Vlad Ciobanu, Marius Rac-Albu, Nirvana Popescu. 683-692 [doi]
• Implementing the Patient Clinical Observation Sheet as a Service in HospitalsFlorin Daniel Anton, Silvia Anton. 693-702 [doi]
• Innovation for Sustainable Development by Educating the Local Community. The Case of an Italian Project of Food Waste PreventionSabrina Bonomi, Sara Moggi, Francesca Ricciardi. 705-716 [doi]
• The Assessment of Performance of Educational Services: The Case of Portuguese Secondary SchoolsMaria Conceição A. Silva Portela, Ana S. Camanho. 717-731 [doi]
• Examining Cloud Computing Adoption Intention in Higher Education: Exploratory StudyGheorghe Militaru, Anca-Alexandra Purcarea, Olivia Doina Negoita, Andrei Niculescu. 732-741 [doi]
• Service Science Textbooks: Opportunities of an Interdisciplinary ApproachJohannes Kunze von Bischhoffshausen, Peter Hottum, Ronny Schüritz. 742-749 [doi]
• Research and Education in Service Science Management and Engineering: The Case of the Italian Service Management ForumSergio Cavalieri, Mario Rapaccini, Giuditta Pezzotta, Nicola Saccani. 750-760 [doi]