Niklas Kuehl. Needmining: Towards Analytical Support for Service Design. In Theodor Borangiu, Monica Dragoicea, Henriqueta Nóvoa, editors, Exploring Services Science - 7th International Conference, IESS 2016, Bucharest, Romania, May 25-27, 2016, Proceedings. Volume 247 of Lecture Notes in Business Information Processing, pages 187-200, Springer, 2016. [doi]
Abstract is missing.