Vera L. Miguéis, Henriqueta Nóvoa. Using User-Generated Content to Explore Hotel Service Quality Dimensions. In Theodor Borangiu, Monica Dragoicea, Henriqueta Nóvoa, editors, Exploring Services Science - 7th International Conference, IESS 2016, Bucharest, Romania, May 25-27, 2016, Proceedings. Volume 247 of Lecture Notes in Business Information Processing, pages 155-169, Springer, 2016. [doi]
Abstract is missing.