Masarat Ayat, Mohammad Sharifi, Shamsul Sahibuddin, Suhaimi Ibrahim. Adoption Factors and Implementation Steps of ITSM in the Target. In David Al-Dabass, Robertus Triweko, Sani Susanto, Ajith Abraham, editors, AMS 2009, Third Asia International Conference on Modelling & Simulation, 25-29 May 2009, Bandung, Bali, Indonesia. pages 369-374, IEEE Computer Society, 2009. [doi]
Abstract is missing.