Wasana Bandara, Alain Guillemain, Paul Coogans. Prioritizing Process Improvement: An Example from the Australian Financial Services Sector. In Jan vom Brocke, Michael Rosemann, editors, Handbook on Business Process Management 2, Strategic Alignment, Governance, People and Culture, 2nd Ed. International Handbooks on Information Systems, pages 289-307, Springer, 2015. [doi]
Abstract is missing.