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A Conceptual Information Model for Service Management Dimensions

Roman Belter, Rolf Kluge, Thomas Hering, Holger Müller. A Conceptual Information Model for Service Management Dimensions. In Witold Abramowicz, Leszek A. Maciaszek, Ryszard Kowalczyk, Andreas Speck, editors, Business Process, Services Computing and Intelligent Service Management, Leipzig, Germany, March 23-25, 2009. Volume 147 of LNI, pages 155-166, GI, 2009.

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