Anuradha Bhamidipaty, Nanjangud C. Narendra, Shailabh Nagar, V. K. Varshneya, Mitesh Vasa, C. Deshwal. Indra: An integrated quantitative system for compliance management for IT service delivery. IBM Journal of Research and Development, 53(6):6, 2009. [doi]
Abstract is missing.