Jane Billestrup, Nis Bornø, Anders Bruun, Jan Stage. Usability problems found across public self-service applications and self-service providers. In Henry B.-L. Duh, Christopher Lueg, Mark Billinghurst, Weidong Huang 0001, editors, Proceedings of the 28th Australian Conference on Computer-Human Interaction, OzCHI 2016, Launceston, Tasmania, Australia, November 29 - December 2, 2016. pages 623-625, ACM, 2016. [doi]
Abstract is missing.