Researchr is a web site for finding, collecting, sharing, and reviewing scientific publications, for researchers by researchers.
Sign up for an account to create a profile with publication list, tag and review your related work, and share bibliographies with your co-authors.
Ulrich Bohnacker, Lars Dehning, Jürgen Franke, Ingrid Renz. Automatic Analysis of Customer Feedback and Inquiries. In ICEIS (2). pages 1162-1165, 2001.
Abstract is missing.