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Measuring Hotel Service Quality from Online Consumer Reviews: A Proposed Method

Edward Boon, Michelle Bonera, Alessandro Bigi. Measuring Hotel Service Quality from Online Consumer Reviews: A Proposed Method. In Zheng Xiang 0001, Iis Tussyadiah, editors, Information and Communication Technologies in Tourism 2014, ENTER 2014, Proceedings of the International Conference in Dublin, Ireland, January 21-24, 2014. pages 367-379, Springer, 2014. [doi]

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Edward Boon

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Michelle Bonera

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Alessandro Bigi

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