Edward Boon, Michelle Bonera, Alessandro Bigi. Measuring Hotel Service Quality from Online Consumer Reviews: A Proposed Method. In Zheng Xiang 0001, Iis Tussyadiah, editors, Information and Communication Technologies in Tourism 2014, ENTER 2014, Proceedings of the International Conference in Dublin, Ireland, January 21-24, 2014. pages 367-379, Springer, 2014. [doi]
@inproceedings{BoonBB14,
title = {Measuring Hotel Service Quality from Online Consumer Reviews: A Proposed Method},
author = {Edward Boon and Michelle Bonera and Alessandro Bigi},
year = {2014},
doi = {10.1007/978-3-319-03973-2_27},
url = {https://doi.org/10.1007/978-3-319-03973-2_27},
researchr = {https://researchr.org/publication/BoonBB14},
cites = {0},
citedby = {0},
pages = {367-379},
booktitle = {Information and Communication Technologies in Tourism 2014, ENTER 2014, Proceedings of the International Conference in Dublin, Ireland, January 21-24, 2014},
editor = {Zheng Xiang 0001 and Iis Tussyadiah},
publisher = {Springer},
isbn = {978-3-319-03973-2},
}