Edward Boon, Michelle Bonera, Alessandro Bigi. Measuring Hotel Service Quality from Online Consumer Reviews: A Proposed Method. In Zheng Xiang 0001, Iis Tussyadiah, editors, Information and Communication Technologies in Tourism 2014, ENTER 2014, Proceedings of the International Conference in Dublin, Ireland, January 21-24, 2014. pages 367-379, Springer, 2014. [doi]
Abstract is missing.