Service Systems Modeling: Concepts, Formalized Meta-Model and Technical Concretion - researchr publication authors

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Martin Böttcher, Klaus-Peter Fähnrich. Service Systems Modeling: Concepts, Formalized Meta-Model and Technical Concretion. In Haluk Demirkan, James C. Spohrer, Vikas Krishna, editors, The Science of Service Systems. Service Science, pages 131-149, Springer, 2011. [doi]

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