Martin Böttcher, Klaus-Peter Fähnrich. Service Systems Modeling: Concepts, Formalized Meta-Model and Technical Concretion. In Haluk Demirkan, James C. Spohrer, Vikas Krishna, editors, The Science of Service Systems. Service Science, pages 131-149, Springer, 2011. [doi]
@incollection{BottcherF11,
title = {Service Systems Modeling: Concepts, Formalized Meta-Model and Technical Concretion},
author = {Martin Böttcher and Klaus-Peter Fähnrich},
year = {2011},
doi = {10.1007/978-1-4419-8270-4_8},
url = {http://dx.doi.org/10.1007/978-1-4419-8270-4_8},
researchr = {https://researchr.org/publication/BottcherF11},
cites = {0},
citedby = {0},
pages = {131-149},
booktitle = {The Science of Service Systems},
editor = {Haluk Demirkan and James C. Spohrer and Vikas Krishna},
series = {Service Science},
publisher = {Springer},
isbn = {978-1-4419-8269-8},
}