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Simon Brander, Knut Hinkelmann, Bo Hu, Andreas Martin, Uwe V. Riss, Barbara Thönssen, Hans Friedrich Witschel. Refining Process Models through the Analysis of Informal Work Practice. In Stefanie Rinderle-Ma, Farouk Toumani, Karsten Wolf, editors, Business Process Management - 9th International Conference, BPM 2011, Clermont-Ferrand, France, August 30 - September 2, 2011. Proceedings. Volume 6896 of Lecture Notes in Computer Science, pages 116-131, Springer, 2011. [doi]

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