Refining Process Models through the Analysis of Informal Work Practice

Simon Brander, Knut Hinkelmann, Bo Hu, Andreas Martin, Uwe V. Riss, Barbara Thönssen, Hans Friedrich Witschel. Refining Process Models through the Analysis of Informal Work Practice. In Stefanie Rinderle-Ma, Farouk Toumani, Karsten Wolf, editors, Business Process Management - 9th International Conference, BPM 2011, Clermont-Ferrand, France, August 30 - September 2, 2011. Proceedings. Volume 6896 of Lecture Notes in Computer Science, pages 116-131, Springer, 2011. [doi]

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