Petter Bae Brandtzæg, Jan Heim. User loyalty and online communities: why members of online communities are not faithful. In Steven Feiner, Jim Rehg, Antonio Krüger, editors, 2nd International Conference on INtelligent TEchnologies for interactive enterTAINment, INTETAIN 2008, Cancun, Mexico, January 8-10, 2008. pages 11, ICST / ACM, 2008. [doi]
Abstract is missing.