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Improving Product Quality and Reliability with Customer Experience Data

Aarnout Brombacher, Eva Hopma, Ashwin Ittoo, Yuan Lu, Ilse Luyk, Laura Maruster, Joel Ribeiro, Ton Weijters, Hans Wortmann. Improving Product Quality and Reliability with Customer Experience Data. Quality and Reliability Eng. Int., 28(8):873-886, 2012. [doi]

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