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An Event-Based Data Warehouse to Support Decisions in Multi-Channel, Multi-Service Contact Centers

Andrea Brunello, Paolo Gallo, Enrico Marzano, Angelo Montanari, Nicola Vitacolonna. An Event-Based Data Warehouse to Support Decisions in Multi-Channel, Multi-Service Contact Centers. J. Cases on Inf. Techn., 21(1):33-51, 2019. [doi]

Authors

Andrea Brunello

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Paolo Gallo

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Enrico Marzano

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Angelo Montanari

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Nicola Vitacolonna

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