An Event-Based Data Warehouse to Support Decisions in Multi-Channel, Multi-Service Contact Centers

Andrea Brunello, Paolo Gallo, Enrico Marzano, Angelo Montanari, Nicola Vitacolonna. An Event-Based Data Warehouse to Support Decisions in Multi-Channel, Multi-Service Contact Centers. J. Cases on Inf. Techn., 21(1):33-51, 2019. [doi]

Abstract

Abstract is missing.