Andrea Brunello, Paolo Gallo, Enrico Marzano, Angelo Montanari, Nicola Vitacolonna. An Event-Based Data Warehouse to Support Decisions in Multi-Channel, Multi-Service Contact Centers. J. Cases on Inf. Techn., 21(1):33-51, 2019. [doi]
@article{BrunelloGMMV19,
title = {An Event-Based Data Warehouse to Support Decisions in Multi-Channel, Multi-Service Contact Centers},
author = {Andrea Brunello and Paolo Gallo and Enrico Marzano and Angelo Montanari and Nicola Vitacolonna},
year = {2019},
doi = {10.4018/JCIT.2019010103},
url = {https://doi.org/10.4018/JCIT.2019010103},
researchr = {https://researchr.org/publication/BrunelloGMMV19},
cites = {0},
citedby = {0},
journal = {J. Cases on Inf. Techn.},
volume = {21},
number = {1},
pages = {33-51},
}