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Spezifizierung des Kano-Modells zur Messung von Kundenzufriedenheit

Hans Ulrich Buhl, Dennis Kundisch, Annette Renz, Nicola Schackmann. Spezifizierung des Kano-Modells zur Messung von Kundenzufriedenheit. In Andreas Oberweis, Christof Weinhardt, Henner Gimpel, Agnes Koschmider, Victor Pankratius, Björn Schnizler, editors, eOrganisation: Service-, Prozess-, Market-Engineering: 8. Internationale Tagung Wirtschaftsinformatik - Band 1, WI 2007, Karlsruhe, Germany, February 28 - March 2, 2007. pages 879, Universitaetsverlag Karlsruhe, 2007.

Authors

Hans Ulrich Buhl

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Dennis Kundisch

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Annette Renz

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Nicola Schackmann

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