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Question Answering from Frequently Asked Question Files: Experiences with the FAQ FINDER System

Robin D. Burke, Kristian J. Hammond, Vladimir A. Kulyukin, Steven L. Lytinen, Noriko Tomuro, Scott Schoenberg. Question Answering from Frequently Asked Question Files: Experiences with the FAQ FINDER System. AI Magazine, 18(2):57-66, 1997.

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