Heloisa Candello, Mairieli Santos Wessel, Claudio S. Pinhanez. Unveiling Practices and Challenges of Machine Teachers of Customer Service Conversational Systems. In María Inés Torres, Stephan Schlögl, Leigh Clark, Martin Porcheron, editors, Proceedings of the 2nd Conference on Conversational User Interfaces, CUI 2020, Bilbao, Spain, July 22-24, 2020. ACM, 2020. [doi]
@inproceedings{CandelloWP20,
title = {Unveiling Practices and Challenges of Machine Teachers of Customer Service Conversational Systems},
author = {Heloisa Candello and Mairieli Santos Wessel and Claudio S. Pinhanez},
year = {2020},
doi = {10.1145/3405755.3406173},
url = {https://doi.org/10.1145/3405755.3406173},
researchr = {https://researchr.org/publication/CandelloWP20},
cites = {0},
citedby = {0},
booktitle = {Proceedings of the 2nd Conference on Conversational User Interfaces, CUI 2020, Bilbao, Spain, July 22-24, 2020},
editor = {María Inés Torres and Stephan Schlögl and Leigh Clark and Martin Porcheron},
publisher = {ACM},
isbn = {978-1-4503-7544-3},
}