Table of Contents

• Mental Workload and Language Production in Non-Native Speaker IPA InteractionYunhan Wu, Justin Edwards, Orla Cooney, Anna Bleakley, Philip R. Doyle, Leigh Clark, Daniel Rough, Benjamin R. Cowan. [doi]
• Designing Chatbots as Community-Owned AgentsMichal Luria, Joseph Seering, Jodi Forlizzi, John Zimmerman. [doi]
• Chatbot with Touch and Graphics: An Interaction of Users for Emotional Expression and Turn-takingHyeonggeun Yun, Auejin Ham, Jin Kim, Taeyeong Kim, Jeongeun Kim, Haechan Lee, Jongrae Park, Jinkyu Jang. [doi]
• Case for a Voice-Internet: Voice Before ConversationJohn Zimmerman. [doi]
• Gender Ambiguous, not Genderless: Designing Gender in Voice User Interfaces (VUIs) with SensitivitySelina Jeanne Sutton. [doi]
• Pragmatics Research and Non-task Dialog TechnologyEmer Gilmartin, Christian Saam. [doi]
• A Reporting Assistant for Railway Security StaffLinglong Meng, Stefan Schaffer. [doi]
• Towards a New Methodology to Capture the Legal Compatibility of Conversational Speech AgentsErnestine Dickhaut, Laura Friederike Thies, Andreas Janson, Alexander Roßnagel, Jan Marco Leimeister. [doi]
• Design Systems for Conversational UXRobert J. Moore, Eric Young Liu, Saurabh Mishra, Guang-Jie Ren. [doi]
• The Lord of the (speaking) Rings: An interdisciplinary Fellowship to deal with 7 legal issuesGianluigi M. Riva, Marguerite Barry. [doi]
• Don't Believe The Hype!: White Lies of Conversational User Interface Creation ToolsDaniel Rough, Benjamin R. Cowan. [doi]
• Leveraging the Crowd to Support the Conversation Design ProcessYoonseo Choi, Hyungyu Shin, Toni-Jan Keith Monserrat, Nyoungwoo Lee, Jeongeon Park, Juho Kim. [doi]
• Do Make me Think!: How CUIs Can Support Cognitive ProcessesLeon Reicherts, Yvonne Rogers. [doi]
• Tired of Wake Words?: Moving Towards Seamless Conversations with Intelligent Personal AssistantsShashank Ahire, Michael Rohs. [doi]
• Decision Trees as Sociotechnical Objects in Chatbot DesignTeresa Castle-Green, Stuart Reeves, Joel E. Fischer, Boriana Koleva. [doi]
• User Preference and Categories for Error Responses in Conversational User InterfacesSihan Yuan, Birgit Brüggemeier, Stefan Hillmann, Thilo Michael. [doi]
• On the Complexity in Task-oriented Spoken Dialogue SystemsStefan Ultes, Wolfgang Maier. [doi]
• Conversational User Interfaces on Mobile Devices: SurveyRazan Jaber, Donald McMillan. [doi]
• Are CUIs Just GUIs with Speech Bubbles?James Simpson. [doi]
• HCI Research Challenges for the Next Generation of Conversational SystemsClaudio S. Pinhanez. [doi]
• Alexa, How Do I Build a VUI Curriculum?Christine Murad, Cosmin Munteanu. [doi]
• Do I have a say?: Using conversational agents to re-imagine human-machine autonomySupraja Sankaran, Chao Zhang, Mathias Funk, Henk Aarts, Panos Markopoulos 0001. [doi]
• Challenges in Supporting Exploratory Search through Voice AssistantsXiao Ma, Ariel Liu. [doi]
• User Engagement with Chatbots: A Discursive Psychology ApproachJayati Dev, L. Jean Camp. [doi]
• Smemo: a Multi-modal Interface Promoting Children's Creation of Personal Conversational AgentsClaudia Maria Cutrupi, Salvatore Fadda, Giovanni Valcarenghi, Giulia Cosentino, Fabio Catania, Micol Spitale, Franca Garzotto. [doi]
• What is Natural?: Challenges and Opportunities for Conversational Recommender SystemsSruthi Viswanathan, Fabien Guillot, Maria Antonietta Grasso. [doi]
• Eschewing Gender Stereotypes in Voice Assistants to Promote InclusionAndreea Danielescu. [doi]
• Towards Situation-Adaptive In-Vehicle Voice OutputDaniela Stier, Katherine Munro, Ulrich Heid, Wolfgang Minker. [doi]
• What Can I Say?: Effects of Discoverability in VUIs on Task Performance and User ExperiencePhilipp Kirschthaler, Martin Porcheron, Joel E. Fischer. [doi]
• User Experience of Alexa when controlling music: comparison of face and construct validity of four questionnairesBirgit Brüggemeier, Michael Breiter, Miriam Kurz, Johanna Schiwy. [doi]
• A Multiparty Chat-Based Dialogue System with Concurrent Conversation Tracking and MemoryVictor R. Martinez, James Kennedy. [doi]
• NESTORE: Mobile Chatbot and Tangible Vocal Assistant to Support Older Adults' WellbeingMira El Kamali, Leonardo Angelini, Maurizio Caon, Omar Abou Khaled, Elena Mugellini, Nick Dulack, Paul Chamberlain, Claire Craig, Giuseppe Andreoni. [doi]
• Speech acts redux: Beyond request-response interactionsMinha Lee. [doi]
• NameSpec asks: What's Your Name in Chinese? A Voice Bot to Specify Chinese Personal Names through DialogAndreas Liesenfeld, Chu-Ren Huang. [doi]
• Intentions, Meanings, and Whys: Designing Content for Voice-based Conversational Museum GuidesFabrécio Barth, Heloisa Candello, Paulo R. Cavalin, Claudio S. Pinhanez. [doi]
• Accessibility for Deaf and Hard of Hearing Users: Sign Language Conversational User InterfacesAbraham Glasser, Vaishnavi Mande, Matt Huenerfauth. [doi]
• Speech diversity and speech interfaces: considering an inclusive future through stammeringLeigh Clark, Benjamin R. Cowan, Abi Roper, Stephen Lindsay, Owen Sheers. [doi]
• Understanding Differences between Heavy Users and Light Users in Difficulties with Voice User InterfacesHyunhoon Jung, Hyeji Kim, Jung-Woo Ha. [doi]
• Is your chatbot GDPR compliant?: Open issues in agent designRahime Belen Saglam, Jason R. C. Nurse. [doi]
• Persuasive Synthetic Speech: Voice Perception and User BehaviourMateusz Dubiel, Martin Halvey, Pilar Oplustil Gallegos, Simon King. [doi]
• Unveiling Practices and Challenges of Machine Teachers of Customer Service Conversational SystemsHeloisa Candello, Mairieli Santos Wessel, Claudio S. Pinhanez. [doi]
• Personalised Chats with Voice Assistants: The User PerspectiveSarah Theres Völkel, Penelope Kempf, Heinrich Hussmann. [doi]
• Apples and Oranges: A framework for the usability evaluation of voice vs graphical user interfaces: A command-event based method proposalFermin Chavez-Sanchez, Lucila Mercado Colin. [doi]
• OK, DNA!: A Conversational Interface to Explore Genomic DataPietro Crovari, Fabio Catania, Pietro Pinoli, Philipp Roytburg, Asier Salzar, Franca Garzotto, Stefano Ceri. [doi]
• NottReal: A Tool for Voice-based Wizard of Oz studiesMartin Porcheron, Joel E. Fischer, Michel Valstar. [doi]
• Transparency in Language Generation: Levels of AutomationJustin Edwards, Allison Perrone, Philip R. Doyle. [doi]
• What is the Best Action for Children to "Wake Up" and "Put to Sleep" a Conversational Agent?: A Multi-Criteria Decision Analysis ApproachFabio Catania, Micol Spitale, Giulia Cosentino, Franca Garzotto. [doi]
• Let's Go There: Combining Voice and Pointing in VRJaisie Sin, Cosmin Munteanu. [doi]
• Toward Voice-Assisted Browsers: A Preliminary Study with Firefox VoiceAlex C. Williams, Julia Cambre, Ian Bicking, Abraham Wallin, Janice Y. Tsai, Jofish Kaye. [doi]
• Beyond What is Said: Looking for Foundational Principles in VUI DesignFermin Chavez-Sanchez, Gloria Adriana Mendoza Franco, Gloria Angelica Martínez de la Peña, Erick Iroel Heredia Carrillo. [doi]
• Whoever Controls the Media, Controls the VUIJaisie Sin, Cosmin Munteanu. [doi]
• EmpathicSDS: Investigating Lexical and Acoustic Mimicry to Improve Perceived Empathy in Speech Dialogue SystemsSebastian Zepf, Arijit Gupta, Jan-Peter Krämer, Wolfgang Minker. [doi]
• Finally a Case for Collaborative VR?: The Need to Design for Remote Multi-Party ConversationsAnna Bleakley, Vincent Wade, Benjamin R. Cowan. [doi]
• Daisy: A Friendly Conversational Agent for Older AdultsJames Simpson, Franziska Gaiser, Miroslav Macik, Timna Breßgott. [doi]
• Towards Empathic Conversational InteractionMicol Spitale, Franca Garzotto. [doi]
• Methods and Tools for Prototyping Voice InterfacesJulia Cambre, Chinmay Kulkarni. [doi]
• Perceived Usefulness of Conversational Agents Predicts Search Performance in Aerospace DomainAlexandre Arnold, Gérard Dupont, Catherine Kobus, François Lancelot, Ying-Hsang Liu. [doi]