Unveiling Practices and Challenges of Machine Teachers of Customer Service Conversational Systems

Heloisa Candello, Mairieli Santos Wessel, Claudio S. Pinhanez. Unveiling Practices and Challenges of Machine Teachers of Customer Service Conversational Systems. In María Inés Torres, Stephan Schlögl, Leigh Clark, Martin Porcheron, editors, Proceedings of the 2nd Conference on Conversational User Interfaces, CUI 2020, Bilbao, Spain, July 22-24, 2020. ACM, 2020. [doi]

Abstract

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