A Defection Detection Procedure Using SOM and Markov Chain: A Case of On-line Game Providers

Kyunghee Chae, Heeseok Song, Juchoel Choi. A Defection Detection Procedure Using SOM and Markov Chain: A Case of On-line Game Providers. In Jian Chen, editor, The Fourth International Conference on Electronic Business - Shaping Business Strategy in a Networked World. pages 233-238, Academic Publishers/World Publishing Corporation, 2004.

Abstract

Abstract is missing.