Two-stage chance-constrained staffing with agent recourse for multi-skill call centers - researchr publication authors

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Wyean Chan, Thuy Anh Ta, Pierre L'Ecuyer, Fabian Bastin. Two-stage chance-constrained staffing with agent recourse for multi-skill call centers. In Winter Simulation Conference, WSC 2016, Washington, DC, USA, December 11-14, 2016. pages 3189-3200, IEEE, 2016. [doi]

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