Wyean Chan, Thuy Anh Ta, Pierre L'Ecuyer, Fabian Bastin. Two-stage chance-constrained staffing with agent recourse for multi-skill call centers. In Winter Simulation Conference, WSC 2016, Washington, DC, USA, December 11-14, 2016. pages 3189-3200, IEEE, 2016. [doi]
@inproceedings{ChanTLB16,
title = {Two-stage chance-constrained staffing with agent recourse for multi-skill call centers},
author = {Wyean Chan and Thuy Anh Ta and Pierre L'Ecuyer and Fabian Bastin},
year = {2016},
doi = {10.1109/WSC.2016.7822351},
url = {http://dx.doi.org/10.1109/WSC.2016.7822351},
researchr = {https://researchr.org/publication/ChanTLB16},
cites = {0},
citedby = {0},
pages = {3189-3200},
booktitle = {Winter Simulation Conference, WSC 2016, Washington, DC, USA, December 11-14, 2016},
publisher = {IEEE},
isbn = {978-1-5090-4486-3},
}