The following publications are possibly variants of this publication:
- Joint chance-constrained staffing optimization in multi-skill call centersTien Thanh Dam, Thuy Anh Ta, Tien Mai. jco, 44(1):354-378, 2022. [doi]
- Chance-constrained scheduling with recourse for multi-skill call centers with arrival-rate and absenteeism uncertaintyThuy Anh Ta, Wyean Chan, Pierre L'Ecuyer, Fabian Bastin. wsc 2015: 3156-3157 [doi]
- A simulation-based decomposition approach for two-stage staffing optimization in call centers under arrival rate uncertaintyThuy Anh Ta, Wyean Chan, Fabian Bastin, Pierre L'Ecuyer. eor, 293(3):966-979, 2021. [doi]
- A Logistic Regression and Linear Programming Approach for Multi-Skill Staffing Optimization in Call CentersThuy Anh Ta, Tien Mai, Fabian Bastin, Pierre L'Ecuyer. wsc 2022: 3087-3098 [doi]