Reinforcement Learning for User Intent Prediction in Customer Service Bots

Cen Chen, Chilin Fu, Xu Hu, Xiaolu Zhang, Jun Zhou, Xiaolong Li, Forrest Sheng Bao. Reinforcement Learning for User Intent Prediction in Customer Service Bots. In Benjamin Piwowarski, Max Chevalier, Éric Gaussier, Yoelle Maarek, Jian-Yun Nie, Falk Scholer, editors, Proceedings of the 42nd International ACM SIGIR Conference on Research and Development in Information Retrieval, SIGIR 2019, Paris, France, July 21-25, 2019. pages 1265-1268, ACM, 2019. [doi]

Abstract

Abstract is missing.