Intent Discovery for Enterprise Virtual Assistants: Applications of Utterance Embedding and Clustering to Intent Mining

Minhua Chen, Badrinath Jayakumar, Michael Johnston, S. Eman Mahmoodi, Daniel Pressel. Intent Discovery for Enterprise Virtual Assistants: Applications of Utterance Embedding and Clustering to Intent Mining. In Anastassia Loukina, Rashmi Gangadharaiah, Bonan Min, editors, Proceedings of the 2022 Conference of the North American Chapter of the Association for Computational Linguistics: Human Language Technologies: Industry Track, NAACL 2022, Hybrid: Seattle, Washington, USA + Online, July 10-15, 2022. pages 197-208, Association for Computational Linguistics, 2022. [doi]

Abstract

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