Event detection using customer care calls

Yi-Chao Chen, Gene Moo Lee, Nick G. Duffield, Lili Qiu, Jia Wang. Event detection using customer care calls. In Proceedings of the IEEE INFOCOM 2013, Turin, Italy, April 14-19, 2013. pages 1690-1698, IEEE, 2013. [doi]

Authors

Yi-Chao Chen

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Gene Moo Lee

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Nick G. Duffield

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Lili Qiu

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Jia Wang

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