Xiaoju Chen, Huajin Wang. Automated chat transcript analysis using topic modeling for library reference services. In Catherine Blake, Cecelia M. Brown, editors, Information... Anyone, Anywhere, Any Time, Any Way - Proceedings of the 82nd ASIS&T Annual Meeting, ASIST 2019, Melbourne, Australia, October 19-23, 2019. Volume 56 of Proc. Assoc. Inf. Sci. Technol., pages 368-371, Wiley, 2019. [doi]
Abstract is missing.