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Towards and Agile Service System for a Global Call Center

Isaac Cheng, Vikas Krishna, Neil Boyette, Joel Bethea. Towards and Agile Service System for a Global Call Center. In Witold Abramowicz, Leszek A. Maciaszek, editors, Business Process and Services Computing: 1st International Working Conference on Business Process and Services Computing, BPSC 2007, September 25-26, 2007, Leipzig, Germany. Volume 116 of LNI, pages 125-137, GI, 2007.

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Isaac Cheng

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Vikas Krishna

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Neil Boyette

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Joel Bethea

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