Judith A. Chevalier, Yaniv Dover, Dina Mayzlin. Channels of Impact: User Reviews When Quality Is Dynamic and Managers Respond. Marketing Science, 37(5):688-709, 2018. [doi]
@article{ChevalierDM18,
title = {Channels of Impact: User Reviews When Quality Is Dynamic and Managers Respond},
author = {Judith A. Chevalier and Yaniv Dover and Dina Mayzlin},
year = {2018},
doi = {10.1287/mksc.2018.1090},
url = {https://doi.org/10.1287/mksc.2018.1090},
researchr = {https://researchr.org/publication/ChevalierDM18},
cites = {0},
citedby = {0},
journal = {Marketing Science},
volume = {37},
number = {5},
pages = {688-709},
}