Keith Cheverst, Karen Clarke, Dan Fitton, Mark Rouncefield, Andy Crabtree, Terry Hemmings. SPAM on the menu: the practical use of remote messaging in community care. In Mary Zajicek, Alistair D. N. Edwards, editors, Proceedings of the 2003 Conference on Universal Usability, CUU '03, Vancouver, British Columbia, Canada, November 10-11, 2003. pages 23-29, ACM, 2003. [doi]
Abstract is missing.