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Developing a formative scale to measure consumers' trust toward interaction with artificially intelligent (AI) social robots in service delivery

Oscar Hengxuan Chi, Shizhen Jia, Yafang Li, Dogan Gürsoy. Developing a formative scale to measure consumers' trust toward interaction with artificially intelligent (AI) social robots in service delivery. Computers in Human Behavior, 118:106700, 2021. [doi]

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