Giacomo Del Chiappa, Stefano Dall'Aglio. Factors influencing Travellers' e-Ratings and e-Complaints about Hotel Services: Insights from an Italian Tourism Destination. In Matthias Fuchs, Francesco Ricci 0001, Lorenzo Cantoni, editors, Information and Communication Technologies in Tourism 2012, ENTER 2012, Proceedings of the International Conference in Helsingborg, Sweden, January 25-27, 2012. pages 448-459, Springer, 2012. [doi]
Abstract is missing.