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The Telephony Customer Interface: Five Perspectives on Problems and Solutions

John Chin, Gregory R. Tatchell. The Telephony Customer Interface: Five Perspectives on Problems and Solutions. In Bonnie A. Nardi, Gerrit C. van der Veer, Michael J. Tauber, editors, Conference on Human Factors in Computing Systems: Common Ground, CHI '96, Vancouver, BC, Canada, April 13-18, 1996, Proceedings. pages 241, ACM, 1996. [doi]

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John Chin

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Gregory R. Tatchell

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