John Chin, Gregory R. Tatchell. The Telephony Customer Interface: Five Perspectives on Problems and Solutions. In Bonnie A. Nardi, Gerrit C. van der Veer, Michael J. Tauber, editors, Conference on Human Factors in Computing Systems: Common Ground, CHI '96, Vancouver, BC, Canada, April 13-18, 1996, Proceedings. pages 241, ACM, 1996. [doi]
@inproceedings{ChinT96-0,
title = {The Telephony Customer Interface: Five Perspectives on Problems and Solutions},
author = {John Chin and Gregory R. Tatchell},
year = {1996},
doi = {10.1145/257089.257301},
url = {http://doi.acm.org/10.1145/257089.257301},
researchr = {https://researchr.org/publication/ChinT96-0},
cites = {0},
citedby = {0},
pages = {241},
booktitle = {Conference on Human Factors in Computing Systems: Common Ground, CHI '96, Vancouver, BC, Canada, April 13-18, 1996, Proceedings},
editor = {Bonnie A. Nardi and Gerrit C. van der Veer and Michael J. Tauber},
publisher = {ACM},
isbn = {0-89791-777-4},
}