John Chin, Gregory R. Tatchell. The Telephony Customer Interface: Five Perspectives on Problems and Solutions. In Bonnie A. Nardi, Gerrit C. van der Veer, Michael J. Tauber, editors, Conference on Human Factors in Computing Systems: Common Ground, CHI '96, Vancouver, BC, Canada, April 13-18, 1996, Proceedings. pages 241, ACM, 1996. [doi]
Abstract is missing.