Hyojin Chin, Mun Yong Yi. Should an Agent Be Ignoring It?: A Study of Verbal Abuse Types and Conversational Agents' Response Styles. In Regan L. Mandryk, Stephen A. Brewster, Mark Hancock, Geraldine Fitzpatrick, Anna L. Cox, Vassilis Kostakos, Mark Perry, editors, Extended Abstracts of the 2019 CHI Conference on Human Factors in Computing Systems, CHI 2019, Glasgow, Scotland, UK, May 04-09, 2019. ACM, 2019. [doi]
Abstract is missing.