Chris Connelly, Brian Cox, Tim Forell, Rui Liu, Dejan S. Milojicic, Alan Nemeth, Peter Piet, Suhas Shivanna, Weihong Wang. Reiki: Serviceability Architecture and Approach for Reduction and Management of Product Service Incidents. In IEEE International Conference on Web Services, ICWS 2009, Los Angeles, CA, USA, 6-10 July 2009. pages 775-782, IEEE, 2009. [doi]
@inproceedings{ConnellyCFLMNPSW09,
title = {Reiki: Serviceability Architecture and Approach for Reduction and Management of Product Service Incidents},
author = {Chris Connelly and Brian Cox and Tim Forell and Rui Liu and Dejan S. Milojicic and Alan Nemeth and Peter Piet and Suhas Shivanna and Weihong Wang},
year = {2009},
doi = {10.1109/ICWS.2009.122},
url = {http://dx.doi.org/10.1109/ICWS.2009.122},
tags = {architecture, systematic-approach},
researchr = {https://researchr.org/publication/ConnellyCFLMNPSW09},
cites = {0},
citedby = {0},
pages = {775-782},
booktitle = {IEEE International Conference on Web Services, ICWS 2009, Los Angeles, CA, USA, 6-10 July 2009},
publisher = {IEEE},
}