Cynthia L. Corritore, Susan Wiedenbeck, Beverly Kracher. The elements of online trust. In Marilyn M. Tremaine, editor, CHI '01 Extended Abstracts on Human Factors in Computing Systems, CHI Extended Abstracts '01, Seattle, Washington, USA, March 31 - April 5, 2001. pages 504-505, ACM, 2001. [doi]
Abstract is missing.