A Local Government CRM Maturity Model: a component in the transformational change of UK councils - researchr publication authors

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Ian Cottam, Peter Kawalek, Duncan R. Shaw. A Local Government CRM Maturity Model: a component in the transformational change of UK councils. In 10th Americas Conference on Information Systems, AMCIS 2004, New York, NY, USA, August 6-8, 2004. pages 132, Association for Information Systems, 2004. [doi]

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